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Trusted Mail-In Service

Mail-In Repair & Data Recovery

Ship your damaged phone or tablet directly to us. We handle the repair or data recovery and send it safely back to you with tracking.

How It Works – Simple 3-Step Process

1

Register & Request

Create your account and submit a ticket for your device.

2

Ship Your Device

After we process your ticket, package your device securely and send it to the address provided.

3

Pay & Receive

We'll send an invoice when your device is complete.  After payment is made we will ship your device (and data) to you.

Turnaround Times

Routine Recovery & Repair

2 – 4 weeks

Complex/Non-Routine

4+ weeks

Note: Actual turnaround varies based on device condition, parts availability, and diagnostic findings once we receive your device.

What to Expect

  • Receive Ticket # when you submit your request
  • Include Ticket # inside box with device
  • Package securely with good padding
  • Real-time status updates in your account
  • Return tracking when device ships back
  • Secure online payment before return

Questions Before You Ship?

Your passcode is required for data recovery & for some (but not all) repairs.

We specialize in Apple iPhone, Samsung Galaxy (S, Note, Fold, Flip, A-series), iPad, and Google Pixel. Some other logic-board devices may be accepted on a case-by-case basis.

If we are not successful then we charge only for return shipping.

You ship your device to us securely using any major carrier & include your ticket number with the package. Once complete, we will ship it back to you and provide tracking.  For return shipping we normally use UPS Ground unless you request different shipping.

When you submit your request, describe the issue and we can provide an estimate based on your description. Exact pricing may vary once your device is evaluated but we will inform you of any additional costs before proceeding.

Ready to Ship Your Device?

Start the process today by registering and submitting your repair or data recovery request. We're here to help.

 Register & Get Started